Compatibility
Desktop, Webclient, Cloud
Category
Communication, Helpdesk, Sales
Developer
Lime Technologies
Languages
Live chat
Turn instant chats into long-term customers with Live chat! It’s one of the best additions to your CRM system and the most enjoyable way for your customers to reach you when they need you.
Chat macros
Don’t leave the customer hanging. Reply faster by using saved answers for frequently recurring questions.
Audio and video calls
When written words just aren’t enough, switch into an audio or video call. Perfect for capturing warm leads or discussing tricky topics.
Al-powered Live Translation
Inquiries ain’t local all the time. With live translation, your operators can translate conversations into many different languages with one click.
Chat survey
How was the chat experience? Let your customer rate your conversation to provide you actionable feedback.
A new way to build customer relationships
Live chat is all about creating and nurturing customer relationships by personalising the messaging experience. Unite your customers’ favorite channels in one platform and keep the conversation warm. Level up your CRM system with a next-gen live chat experience.
One inbox. Multiple channels.
No matter if you’re contacted through a live chat on your website, Facebook Messenger, WhatsApp or SMS, all incoming messages are gathered in one inbox – Live chat.
Make support fun and easy
Make it easy between you, your customers, and potential leads to initiate contact by adding a live chat on your website.
- Microphone: You, or your contact, can record voice messages when you don’t find the time for typing.
- Media Support: Send files, URL previews, and more to provide a seamless interaction.
- Emojis: Regular updates with all the latest favorites for easy-going conversations. 👍
Messaging center
The messaging center is the hub for providing service to your customers through chat and messaging. For you, the interface looks the same, whether your customer sends a message via your website, Facebook Messenger or WhatsApp – as all messages land in your inbox in the messaging center.
Seamless integration to Lime CRM
Save chat transcripts and attachments to Lime CRM and automatically identify the person and company you’re chatting with. By having all the information in one place you can provide faster, and more accurate help to existing customers or potential leads.
