Kraftsamlingen – Where our customers grow together

Dag 2: Customer loyalty in focus

The second day focused on customer loyalty and how to build strong, sustainable customer relationships. We at Lime kicked off the day by showing how Lime Marketing can serve as an effective engine for campaigns. Then our customer, Skellefteå Kraft, took the stage and shared their successes in customer care. They offered valuable tips on leadership, proactivity, and how best to utilize competence. Through engaged leadership, clear routines, and a strong competence plan, they have managed to elevate the status of their customer service and optimize their resources. Their focus on continuous coaching and best practices is truly inspiring! With the help of our CRM system, which they use daily, they have been able to effectively implement these strategies and achieve impressive results.

During the discussion session, where participants shared their best tips for creating satisfied customers, it quickly became clear that a personalized and well-thought-out customer experience is key to long-lasting customer relationships. This was followed by three brief customer cases showcasing how Lime BI can be visualized on websites, how new signing flows with eSign can be implemented, and how seamless integrations with Fetchplanner can be achieved.

The event concluded with a summary and thank-you speech, followed by a shared lunch where new connections were made, and experiences were exchanged.

We want to extend a huge thank you to everyone who participated in this year’s Power Gathering for two fantastic and inspiring days. We take with us the joy of helping companies in the industry improve customer satisfaction and the inspiration to continue developing our features further.