Kraftsamlingen – Where our customers grow together
Our annual event, Kraftsamlingen, was once again a highlight, bringing together over 170 participants from both Sweden and Norway. The event exists to give our customers the chance to share insights, network, and discuss everyday challenges. Through inspiring presentations, discussions, and customer cases, we also gain valuable insights that help us continue supporting our customers’ growth in the best possible way.
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Dag 1: Time savings through automation and digitalization
The first day focused on how companies can save time through the automation and digitalization of work processes. During the sessions on automatic case categorization with AI and Lime Automations, participants gained a deeper understanding of how advanced technology can relieve their daily tasks. By utilizing these tools, companies can not only increase efficiency but also free up time for more value-creating activities.
Our friends at Wattn shared their impressive drive on their journey towards digitalization and automation, where they constantly strive to stay ahead. With a focus on customer-centric digital services, they create smoother and more efficient solutions that truly make a difference for their business.
The afternoon continued with a discussion session where participants shared their experiences regarding which processes have the most to gain from automation. This provided valuable insights and concrete ideas for further development.
The day concluded with a pleasant afterwork and a shared dinner where participants had the opportunity to network and discuss the day’s topics in a more relaxed setting.
Dag 2: Customer loyalty in focus
The second day focused on customer loyalty and how to build strong, sustainable customer relationships. We at Lime kicked off the day by showing how Lime Marketing can serve as an effective engine for campaigns. Then our customer, Skellefteå Kraft, took the stage and shared their successes in customer care. They offered valuable tips on leadership, proactivity, and how best to utilize competence. Through engaged leadership, clear routines, and a strong competence plan, they have managed to elevate the status of their customer service and optimize their resources. Their focus on continuous coaching and best practices is truly inspiring! With the help of our CRM system, which they use daily, they have been able to effectively implement these strategies and achieve impressive results.
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During the discussion session, where participants shared their best tips for creating satisfied customers, it quickly became clear that a personalized and well-thought-out customer experience is key to long-lasting customer relationships. This was followed by three brief customer cases showcasing how Lime BI can be visualized on websites, how new signing flows with eSign can be implemented, and how seamless integrations with Fetchplanner can be achieved.
The event concluded with a summary and thank-you speech, followed by a shared lunch where new connections were made, and experiences were exchanged.
We want to extend a huge thank you to everyone who participated in this year’s Power Gathering for two fantastic and inspiring days. We take with us the joy of helping companies in the industry improve customer satisfaction and the inspiration to continue developing our features further.
Were you there and have something you’d like to discuss further? Or did you miss the event this year but would love to join the next one?
Either way, get in touch!
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