Implementation
At Lime, we do everything inhouse: development, sales, implementation and support. With over 30 years in the industry and more than 250 Lime CRM installations per year, we have a lot of experience to lean on. This means that you can be confident that you will receive all the help and support you need during the implementation process.
Let’s talk numbers!
We stay by your side to make sure that you get the most out of your software investment with us. Enjoy some ROIs that has helped our customers boost their customer journeys.
The initial meetings
Identifying needs, getting internal buy-in for your CRM project and evaluating suppliers is no easy task. Our CRM experts are more than happy to share best practice from other companies, answer your questions and help you set the structure for a successful project.
What problems need to be solved
Clarifying your objectives and to make them measurable will help you understand the operational value of your CRM system. It also reduces the risk of something going seriously wrong. Together, we will define the problems that really need solving!
Get everyone on the bus
Resolving to go ahead with the investment and ensuring all decision makers have the same understanding of the benefits the investment brings. That’s critical for the process as it moves forward. We are happy to help justify the investment and provide examples of how different decision makers and their teams will benefit from Lime CRM.
Compare suppliers
Features and areas of application are different in different CRM systems. Even work processes and implementations are different. Make sure you have discussions with us and other suppliers to identify the solution that works best for you!
Launch and product meetings
The launch meetings are where we prepare the project. Purpose and objectives are established, a project team is formed, and we agree to a detailed plan. Once the technical work is in full swing, we hold regular project meetings to ensure everything is on track and that we keep focused on the next step in the project.
Technical adaptions
Your CRM solution is developed in close collaboration between our CRM experts and your project team. The technical configuration evolves in stages and as we move into the test period, you will be able to ensure everything runs like clockwork before we go live with the system.
Training and system launch
User training sessions are held during the final stage of the project: at least one session for super users and at least one for other users. Once the training sessions are complete, you are ready to go live with Lime CRM and you will now start using the system – for real.
When you are a customer
This is when all the fun starts – you are about to get your own Lime CRM! The foundation is the same for all companies; however, to make sure we meet your unique needs, we add a twist of Lime just for you. Our project leaders pull the levers and our application consultants ensure that all the techy bits fall into place.
Use and adapt
Once your CRM project is completed, reality starts. We are available for technical support and we will follow up to see how you are doing. Should you need help with behavioural change, to further adapt the system or if you require more training, then no problem… we’ll take care of it!
Technical support
Our CRM experts on the support team are available during business days and they solve 70% of all cases during the initial contact. Simply contact them via the chat function or give them a call if you encounter any technical hiccups or if you have any queries.
Behavioural change
Behavioural change is required for a CRM system to provide optimal results. That’s where we can help! Either during or after the implementation stage. Using various tools and activities, we help you create a proactive, customer-focused corporate culture.
Adapt the system further
We are with you for the long run and we can help you grow, on your terms. Users can be added or removed as you go and we can adapt your Lime CRM system as your needs change, for example with new add-ons and more integrations.
More training
It must be easy and fun to use Lime CRM. That’s why we regularly arrange webinars, training sessions and customer catchups for our users. Keep an eye on the customer page and the inbox!
Intenz
Behavioural change is required for a CRM system to provide optimal results, and we know how difficult it can be. That’s where Lime Intenz can help! Our training consultants are experts in behavioural change and how to get everyone on board the new CRM journey. It can be either during or after the implementation stage, what’s best for you. Using various tools and activities, we help you create a proactive, customer-focused corporate culture.
“User training and customer support is something Lime does really well. Their amazing support team as well as their extensive digital training material make everything really easy for me as an administrator, and the same goes for my workmates. The outcome is a CRM system that people actually use.”
Curonova Consulting
