Compatibility
Desktop, Webclient
Category
Project Management, Helpdesk
Developer
Lime Technologies
Languages
Checklists
Get on top of what has been done, needs to be done and by whom. Checklists provides a better overview and simplifies ticket management. It also avoids the risk of important steps being forgotten or falling between the cracks.
Streamline your processes
Wouldn’t it be great to know that all employees are working according to the same ticket management process, or any other process for that matter? With Checklists you can create the necessary structure to ensure high quality and consistency in your workflows.
Ticket status overview
Visual steps allow you to quickly get an overview of the status of each ticket, which is quite handy when it comes to customer contacts, for example. You can even link certain steps to specific departments or people, and thus make sure that a ticket is forwarded to the right place with minimal effort.
Strengthen your ticketing process
- Create visual steps
- Structure the steps based on your specific workflows
- Assign steps to departments or individuals
