For even happier customers

Improve customer satisfaction by handling issues efficiently and communicating in a quick yet friendly way – with as little manual handling as possible, of course. By offering your customers the freedom of self-service, you can focus on the truly complex cases that will make your CSI soar.

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More than just a CRM

We offer you a user-friendly and modern system designed to streamline your workflow, increase efficiency and make it easier for you to put the customer at the centre of your business. Using our industry-specific modules, integrations and features we’ll help you grow through engaged customers.

Communication

Let the customer feel cared for while you spend minimum effort. Lime’s marketing and communication tools are designed with your communication workflow in mind. They reduce manual intervention and use automation – where applicable – as a guiding star. Let customers receive information on their terms through platform independent communication.

Rental management

Let’s make the rental process easier by simplifying administration. In Lime, you manage the publication of vacant objects, registration of interest and queue management. By using simple checklists you ensure that everything goes by the book.

Field service management

Make it easier to track and manage tickets in a high-quality way. This includes work orders, maintenance scheduling, inspections and roundings. We ensure you keep the customer informed throughout the process. And with the handy app, everyone involved can access and provide information while in the field.

Ticketing management

Since your business goes beyond error and service reporting, you also need to handle financial issues, rental issues and so on. Our comprehensive solution enables your organisation to unite in helping the customer. We deliver a range of features to support customer satisfaction, including chat, automated communications, self-service, chatbots and FAQs.

Faster service & less paperwork for HSB Malmö

“Lime CRM immediately felt like a modern, fast and very flexible tool. In addition, we felt that Lime as a company understood our business, gave us a lot of useful input, and above all: they sold a prepared system, not a load of consulting hours.”

Peter Sandell, Sales and contract manager, HSB Malmö

Why choose Lime?

Simplified self service

To be a truly service-minded organisation, provide customers with the freedom of self-service. Minimising the number of tickets allows you to focus your efforts on the issues that truly require your attention.

Chatbot
Smart FAQ
Dynamic chat forms

My pages
Customer app
Digital signing

Seamless communication flows

Stay in touch with your customers to make them feel valued. Automated and trigger-based communication tools allow you to keep customers informed and engaged without manual intervention.

Marketing automation
Newsletter, SMS, surveys
Forms

Chat and chatbot
Trigger-based communication
CSI Surveys

One source of truth

A unified platform integrated with your other systems provides a complete view of the customer, making it easier for you to help each individual. Transform quantified data into actionable insights by using our visual dashboards. And base your next strategic decision on facts, not gut.

360° view of the customer
Intuitive dashboards
Open APIs
Quantitative and qualitative data
Data-driven approach

Seamless ERP integration
Real-time dashboards
Marketing automation
Newsletter

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What do you want to achieve?

We stay by your side to make sure that you get the most out of your software investment with us. Here are some examples of the value Lime CRM can bring to the real estate industry.

100%

A 100% digital customer journey.

80%

Self-service handles up to 80% of inquiries.

1 month

AI saves a month of customer service work

Integrations

See All

Tired of old systems not letting you get the most out of your data? Keep up with digitalisation and make sure you’re using a system that enables you to share data. Here are some of our pre-built integrations to support your everyday operations.