All in one place for customer happiness

Improve your customer satisfaction levels by streamlining your customer service operations with efficient collaboration. And see costs drop as you eliminate unnecessary systems and replace them all with one central hub.

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More than just a CRM

Ticket management

Take control of your ticketing management with automated processes and a shared customer view that leads to smoother collaboration between departments. In the long run, having structured processes will result in better customer management and happier employees.

Communication & campaigns

To meet customer expectations, keep them informed and involved throughout the process. Automated communication tools allow you to do this in the easiest way possible, while keeping customer service from being overwhelmed with questions

Self-service

Offer self-service options to simplify and save time for both you and your customers. Forms, portals, chatbots and FAQs allow customers to complete tasks at any time. The information they enter is automatically linked to the correct customer and facility in Lime. That’s the power of a single platform.

Sales & contract management

Take control of your contract and sales processes with support for everything from contract renewals to the signing of additional services. Adopt a proactive approach by using intuitive dashboards and pipeline management. And, of course, you should go to market with a common approach, using professional templates and communication tools.

“A good summary of all the tickets we need”

“Lime allows all departments to monitor cases and see all information in each case. Lime also enables us to see the historical background when a customer contacts us. It’s a good summary of all the tickets we need to see”

Skellefteå Kraft

Why choose Lime?

Industry-specific solution & knowledge

For 20 years, we’ve been improving our platform together with our energy customers. Combined with our out-of-the-box integrations with most popular systems, you can feel confident that our solution is built on experience, stability and industry knowledge.

100 energy companies as customers
CIS integrations
Open APIs
Ready-made industry features
Shared customer view

Connecting facility and customer
Customer and technical perspective
Proactive contract management
E-services (reporting flows, e-signing, etc)
A connecting hub for CIS, property systems, etc.

Marketing & communication

A central platform for managing all your customer communications. Create emails, segment your customer base and track your marketing activities straight from Lime. By using marketing automation and trigger-based communication, you can reduce manual efforts, such as onboarding a new customer.

Campaign management
Send automatic updates regarding tickets
Reduce manual effort with marketing automation

Centralise consent management
Gain insight into your marketing activities
Communicate changes with newsletters

Efficient ticket management

Simplify recurring tasks and ensure everyone is aligned using dynamic checklists and process support. Understand your workload and how you’re using your resources with intuitive dashboards – that also help you identify bottlenecks. And use that knowledge to improve.

AI and chatbots
E-services and self-service
Process support
Work order management

Handle both internal and external issues
Statistics and reporting with dashboards
Data driven development
One system for all customer management

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What do you want to achieve?

We stay by your side to make sure that you get the most out of your software investment with us. Here are some examples of values we bring to the utility industry.

Reduce the number of systems you use by

60%

3x

faster onboarding of new colleagues, with streamlined routines in Lime

Cut down on manual handling in your ticket management with

50%

Integrations

See all integrations

We love to make your everyday easier, and integrations play a crucial role in the energy business. By seamlessly connecting Lime CRM with different systems, it enables a unified experience and a streamlined way of working.