Attract and retain the smartest way

Beat the competition by being the easiest and nicest company to deal with. Our solution comes with smart tools to help you achieve that: sales support, industry-specific pipeline management, digital services, and providing a shared customer view. Be the natural choice for the customer to stay with.

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More than a CRM

Pipeline management

Improve your sales process with an industry-specific sales tool. With Lime CRM, you can easily manage tasks such as prospecting, managing quotes, digitally signing contracts and follow-up on meetings. And, of course, you want to keep track of your sales with forecasts, analysis and compelling reports that keep stakeholders engaged.

Marketing & campaigns

To meet customer expectations, keep them informed and involved throughout the process. Automated communication tools allow you to do this in the easiest way possible, while keeping customer service from being overwhelmed with questions.

Self-service

Attract new customers by being the easy option. Provide guidance and answer questions promptly by using a chatbot and FAQs. Offer convenient solutions for contract signing , such as digital forms and signing with electronic IDs. With forms, portals, chatbots and FAQs, customers can complete tasks at any time. The information entered is automatically linked to the customer and the facility in Lime. This is the power of a unified platform.

Contract management

Ensure customer retention by keeping track of customers and contracts with a proactive mindset. Use automated processing for the consumer market and mechanical processing for b2b business, focusing on building relationships, communicating and offering the best support.

“A good summary of all the tickets we need”

“Lime allows all departments to monitor cases and see all information in each case. Lime also enables us to see the historical background when a customer contacts us. It’s a good summary of all the tickets we need to see”

Skellefteå Kraft

Why choose Lime?

Efficient business management

Stay on top of new business opportunities and take care of existing customers – especially your key accounts. Boost your sales through the entire customer journey with our comprehensive sales support. Leave nothing to change – take control of your data

Pipeline management
Digital signing
Visual dashboards
Monitor contribution margin

Company register for prospecting
Follow-up reminders and activity tracking
Set activity and budget targets
Activity matrix to ensure key accounts get more

Industry-specific solution & knowledge

For 20 years, we’ve been improving our product together with our energy customers. Combined with our out-of-the-box integrations with all popular systems, you can feel confident that our solution is built on experience, stability and industry knowledge.

100 energy companies as customers
CIS integrations
Open APIs
Ready-made industry features
Shared customer view

Connecting facility and customer
Customer and technical perspective
Proactive contract management
E-services
A connecting hub for CIS, property systems, etc.

Marketing & communication

Let Lime CRM be your central place for customer communication, with all data already in the system for segmentation and personalised sendouts. Use Marketing automation flows for both strategic campaigns and recurring communication flows, such as customer onboarding.

Campaign management
Marketing Automation flows
Centralised consent management
Intuitive dashboards for insights

Send newsletters and texts
No need to import addresses
Everything in the same system for easy follow-up

01/01

What do you want to achieve?

We stay by your side to make sure that you get the most out of your software investment with us. Here are some examples of values we bring to the utility industry.

60%

Reduce the number of systems you use by

3x

faster onboarding of new colleagues, with streamlined routines in Lime

50%

Cut down on manual handling in your case management with

Integrations

See all integrations

We love to make your everyday easier, and integrations play a crucial role in the energy business. By seamlessly connecting Lime CRM with different systems, it enables a unified experience and a streamlined way of working.