Bring structure and a smile to your customer service

With turnaround times ranging from 5 minutes to a year, you really need to get your data organised and your workflows structured. Lucky for you, this is our speciality. Combined with a common customer view, you get easier collaboration and happier customers.

Time to become the customer-centric organisation you want to be.

Schedule a demo

More than a CRM

Ticket management

Take control of your ticketing management with automated processes, a shared customer view, and a smoother collaboration between departments. Manage issues with both long and short turnaround times, and enjoy happier customers and employees.

Communication & Campaigns

To meet customer expectations, keep them informed and involved throughout the process. Automated communication tools allow you to do this in the easiest way possible, while keeping customer service from being overwhelmed with questions.

Self-service

Offer self-service options to simplify and save time for both you and your customers. Forms, portals, chatbots and FAQs allow customers to complete tasks at any time. The information they enter is automatically linked to the correct customer and facility in Lime. That’s the power of a single platform.

Visualise data

Easy-to-use dashboards can improve internal collaboration by highlighting bottlenecks and resource inefficiencies. Get an overview of current and pending quotes, and understand how time is being spent with our time measurement dashboard. A golden opportunity to develop your business on the basis of data and your current situation.

“Great structure and overview”

“Lime gives us a great structure and overview of our customer dialogues and provides a valuable support for our internal processes”

Kalmar Energi

Why choose Lime?

Efficient ticket management

Make life easier for employees by avoiding the need to jump between systems. Reduce manual handling, simplify recurring tasks and ensure everyone is on the same page with dynamic checklists and process support.

One system for all customer management
AI and chatbots
E-services and self-service
Process support

Work order management
Handle both internal and external issues
Statistic from dashboards
Data driven development

Self-service tools

Give the customer the freedom of self-service while freeing up resources for your customer service team.

AI-based chat
FAQ’s
Dynamic forms with process steps
Forms for ordering services etc.

My pages with selected data visible, such as ticket status
E-signing
Digital contract signing
Supervise all channels – chat, email, phone.

Industry-specific solution & knowledge

For 20 years, we’ve been improving our platform together with our energy customers. Combined with our out-of-the-box integrations with most popular systems, you can feel confident that our solution is built on experience, stability and industry knowledge.

100 utility companies as customers
CIS integrations
GIS/NIS integrations
Open APIs

Ready-made industry features
Connecting facility and customer
E-services (reporting flows, e-signing, etc)
A connecting hub for CIS, property systems, etc.

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What do you want to achieve?

We stay by your side to make sure that you get the most out of your software investment with us. Here are some examples of values we bring to the utility industry.

60%

Reduce the number of systems you use by

3x

faster onboarding of new colleagues, with streamlined routines in Lime

50%

Cut down on manual handling in your ticket management with

Integrations

See all integrations

We love to make your everyday easier, and integrations play a crucial role in the energy business. By seamlessly connecting Lime CRM with different systems, it enables a unified experience and a streamlined way of working.