Compatibility
Desktop, Webclient, Cloud
Category
Business Administration
Developer
Lime Technologies
Languages
nps.today for Lime CRM
Elevate your customer experience strategy with nps.today’s solution for Lime CRM. This integration empowers businesses to collect, analyse, and act on real-time customer feedback through the Net Promoter Score (NPS) methodology. With a seamless flow of feedback directly into your Lime CRM system, your teams can instantly view, respond, and strategize based on genuine customer sentiments.
Key Features
- Real-time NPS Collection: Automate the process of sending out NPS surveys post-transaction or at any specified touchpoint.
- Instant CRM Integration: Feedback results flow directly into Lime CRM, aligning with individual customer profiles.
- Customizable Surveys: Tailor your NPS surveys to fit your brand’s voice and style.
- Automated Follow-Ups: Engage with customers based on their feedback to close the feedback loop.
These are your benefits
- You can enhance customer loyalty by addressing feedback promptly.
- Increase your customer retention by identifying and mitigating potential churn risks.
- Make data-driven decisions based on actual customer sentiments.
- Foster a customer-centric culture across all your departments.
More about NPS
The Net Promoter Score (NPS®) is an effective method for measuring, understanding, and acting on your customer’s experiences. Therefore, NPS has become a method that many successful organisations use to create better customer experiences, more loyal customers, and thereby increasing sales.
