Compatibility
Webclient, Cloud
Category
Business Administration
Developer
Lime Technologies
Languages
Telia Communications Service VIP
A versatile communication and customer service solution for businesses of all sizes.
Enhanced Customer Service and Call Management
With Telia Communications Service VIP, your customers can reach your company better, and employees can easily manage their availability, anywhere.
What is Telia Communications Service VIP?
With Communications Service VIP, answering customer calls becomes faster, and customers are not bounced from person to person. If things get busy, you can, for example, add people to answer customer calls, inform customers about the service situation with an announcement, or direct calls to a backup answering point.
What you get with Telia Communications Service VIP
- Better reachability
With real-time presence information, colleagues can immediately see who is available. This ensures faster response times and better customer satisfaction. - Improved Customer Service Performance
Track the number of contacts and service levels with detailed reports. This way, your team can provide exceptional service, increasing customer satisfaction and loyalty. - Simplified Administration
You can manage Telia Communications Service VIP online anytime, anywhere.
Integration with Lime CRM
With Lime CRM integration, Telia Communications Service VIP automatically retrieves and opens the correct customer card based on the incoming phone number. This way, customer service representatives immediately have the necessary information, enabling faster and more efficient customer service.
