Not just software. Not just service. At Lime we are both.
- Complete service provider
- Support for the full customer journey
- Unique mix of software and expertise
A full-service powerhouse that supports you long-term
For decades, we’ve helped thousands of companies improve their customer journeys. In other words, we know what we’re doing.
However, it is our comprehensive and collaborative approach that really makes us stand out and be the right choice for you who want to work together for the long term.
Full ownership of the value chain
We manage everything in-house and provide ongoing support to help you adapt and improve your customer processes over time.
- Maximising software utilisation.
- In-house development and support.
Technology and behaviour combined
Software is worth nothing unless it’s used. That’s why we offer services to make your CRM implementation a success.
- Support and change management.
- Driving software adoption.
This is our field of expertise
With many aspects to manage—sales processes, ticketing, marketing automation—it can feel overwhelming. That’s where we come in, offering:
- Decades of industry knowledge.
- Best-practice solutions.
Which solution is the right one for you?
Don’t take our word for it
Hear from our customers how we have helped them grow their businesses.
“With Lime we got a great CRM system and a new CRM process that led to an increase in retention rate in the first year – from 25% to 40%.”
“We can see that the quality of our cases is higher now than before. We now have the right information there from the start, which means we can turn our data in Lime CRM into knowledge for new projects in the long term.”
“With Lime CRM, we save an incredible amount of time on everything from mailing and reporting to classic information searches. We are much more efficient now.”
“We chose Lime because they met our list of requirements, especially in terms of ticketing and business management. But above all, we understood from our industry colleagues that Lime has very good industry knowledge.”
“The belief in Lime CRM is huge within the group and it keeps coming new proposals and ideas for new fields of use.”
“It is an intelligent system for accessing the information you want to see, to filter it and to move selected data between different functions within the system.”
“Lime is good at training and supporting their customers. A wonderful user support and a lot of digital training material makes it easier for us, and the end result is a CRM system that is really used.”
“Lime CRM immediately felt like a modern, fast and very flexible tool. In addition, we felt that Lime as a company understood our business, gave us great advice, and above all: they sold a ready-made system, not a load of consulting hours.”
“Lime gives us a great structure and overview of our customer dialogues and provides a valuable support for our internal processes.”
“Lime ensures that we have the conditions to easily adapt to the unique needs of our customers and businesses.”
“Lime allows all departments to monitor cases and see all information in each case. Lime also enables us to see the historical background when a customer contacts us. It’s a good summary of all the tickets we need to see.”
Choose one partner from start to finish
Avoid the hassle of software vendors that outsource their sales, deployment and support to external parties. Our in-house approach ensures a smooth experience from our initial contact to well beyond deployment.
Top-rated local support
Tired of endless phone queues? And when someone does answer, they don’t speak your language? Let’s put an end to that.
We pride ourselves on providing instant help in your local language, whether via chat, email or phone, always professional and friendly. In fact, our support team resolves 70% of all incoming issues during the first customer interaction. That’s probably why 98.7% of our customers say they would recommend others to contact our support.
Let’s talk numbers!
We stay by your side to make sure that you get the most out of your software investment with us. Enjoy some ROIs that has helped our customers boost their customer journeys.